Frequently Asked Questions
Frequently Asked Questions
Clear answers about NUVESSARA pendant necklaces, materials, care, shipping and returns.
Products & Materials
What materials do you offer?
Product options identify the available metal finish and stone material. Core options include 925 sterling silver, cubic zirconia and moissanite; selected styles may include gold-plated or rose-gold-plated 925 sterling silver.
What is the difference between cubic zirconia and moissanite?
Cubic zirconia offers smooth, accessible brilliance. Moissanite has a higher refractive sparkle and is priced separately. Select your preferred stone material before adding an item to cart.
Will the item look exactly like the photographs?
Small variations in lighting, screen settings and hand finishing may affect perceived color. Product-page specifications take priority.
How do I choose a chain length?
Compare the listed chain length with a necklace you already own. Pendant placement also varies with neckline and body proportions.
How should I care for sterling silver jewelry?
Keep jewelry away from perfume, lotions, chlorine and household chemicals. Wipe gently after wear and store each necklace separately in a dry pouch.
Do you track inventory?
Availability is confirmed during checkout. If an item becomes unavailable after ordering, our support team will contact you promptly.
How long does shipping take?
Processing and estimated transit information are provided in our Shipping Policy. Delivery timing can vary by destination and carrier conditions.
Can I return an item?
Eligible unworn items may be returned under the conditions and timeframe stated in our Returns & Refunds policy.
How can I contact NUVESSARA?
Email support@nuvessara.com with your order number and a clear description of your question.